{ "name": "Enpso Customer Engagement Platform Index", "title": "Customer Engagement Platform Index", "url": "https://enpso.com/datasets/customer-engagement-platform-index/", "csv": "https://enpso.com/datasets/customer-engagement-platform-index.csv", "markdown": "https://enpso.com/datasets/customer-engagement-platform-index/index.md", "computed_at": "2026-10-19", "license": "https://enpso.com/terms", "headline": "For marketer, the median published figure in the Customer Engagement Platform Index is 92.50 USD across 8 figures from the sources' own pages (range 11.20 to 1,249 USD), read 12 October 2026.", "quotes": [ "For marketer, the median published figure in the Customer Engagement Platform Index is 92.50 USD across 8 figures from the sources' own pages (range 11.20 to 1,249 USD), read 12 October 2026.", "12 of the 41 named sources read in full publish a figure; 29 publish none, read 12 October 2026.", "Customer Engagement Platform Index, buyer marketer: median 92.50 USD across 8 sources, read 12 October 2026.", "Customer Engagement Platform Index, buyer community: median 89.50 USD across 2 sources, read 12 October 2026.", "Customer Engagement Platform Index, buyer product-team: median 289 USD across 2 sources, read 12 October 2026." ], "citation": "\"Enpso Customer Engagement Platform Index\", updated 2026-10-19, https://enpso.com/datasets/customer-engagement-platform-index/.", "changed_since": null, "national": { "unit": "USD", "n": 12, "median": 100, "min": 11.2, "max": 1249, "p25": 60.25, "p75": 294, "mean": 231.1833, "units": { "USD": 12 }, "published_sources": 12, "named_sources": 42, "read_sources": 41, "not_published": 29, "published_share": 0.293 }, "by_axis": { "buyer": { "marketer": { "USD": { "n": 8, "median": 92.5, "min": 11.2, "max": 1249, "p25": 27.75, "p75": 324.25, "mean": 252.15 } }, "community": { "USD": { "n": 2, "median": 89.5, "min": 79, "max": 100, "p25": null, "p75": null, "mean": 89.5 } }, "product-team": { "USD": { "n": 2, "median": 289, "min": 279, "max": 299, "p25": null, "p75": null, "mean": 289 } } } }, "rows": [ { "source": "Podium pricing", "url": "https://www.podium.com/pricing/", "figure": "$399", "value": 399, "unit": "USD", "vat": null, "axis": { "buyer": "marketer" }, "retrieved_at": "2026-10-11", "quote": "$399", "source_class": "primary-provider-own-site", "text_sha256": "27f80287896b03b3ddee3ac3bb33ca08d8100e06b5ff7c4479e0734c56875047" }, { "source": "Omnisend pricing plans", "url": "https://www.omnisend.com/pricing/", "figure": "$11.20", "value": 11.2, "unit": "USD", "vat": null, "axis": { "buyer": "marketer" }, "retrieved_at": "2026-10-11", "quote": "$11.20/mo", "source_class": "primary-provider-own-site", "text_sha256": "956ba40f0c8bd5e1aad272df27d6cbf92cbc6b384395c04822a912542ace5be9" }, { "source": "Mighty Networks pricing", "url": "https://www.mightynetworks.com/pricing", "figure": "$79", "value": 79, "unit": "USD", "vat": null, "axis": { "buyer": "community" }, "retrieved_at": "2026-10-12", "quote": "Launch Plan $79", "source_class": "primary-provider-own-site", "text_sha256": "04faf15c735cf3b5a1c53f86f9afc9346817d9b409ca2c8ea86c78fbc47fe3b1" }, { "source": "Discourse pricing", "url": "https://www.discourse.org/pricing", "figure": "$100", "value": 100, "unit": "USD", "vat": null, "axis": { "buyer": "community" }, "retrieved_at": "2026-10-12", "quote": "$100", "source_class": "primary-provider-own-site", "text_sha256": "6c60ce74da2a2a65e81c0cbba431aabd7c967fbec9e4a9b9527ff33a876ae1a2" }, { "source": "Userpilot pricing", "url": "https://userpilot.com/pricing/", "figure": "$299", "value": 299, "unit": "USD", "vat": null, "axis": { "buyer": "product-team" }, "retrieved_at": "2026-10-12", "quote": "$299/mo", "source_class": "primary-provider-own-site", "text_sha256": "20fa17a3f8ff205c712fe5a39f664ce3496cceee814cfae4ff75b47aa2f37416" }, { "source": "Chameleon pricing", "url": "https://www.chameleon.io/pricing", "figure": "$279 ", "value": 279, "unit": "USD", "vat": null, "axis": { "buyer": "product-team" }, "retrieved_at": "2026-10-12", "quote": "Starts at $279 for 2,000 MTUs", "source_class": "primary-provider-own-site", "text_sha256": "2b81b60ec2bafe9f6b7a0ea2595724cd10f763993ea69fab617c73b7522285e8" }, { "source": "Customer.io pricing and plans", "url": "https://customer.io/pricing/", "figure": "$100", "value": 100, "unit": "USD", "vat": null, "axis": { "buyer": "marketer" }, "retrieved_at": "2026-10-12", "quote": "starts at $100", "source_class": "primary-provider-own-site", "text_sha256": "64995831b6e17f4e204e7515844abcf845cc3d0b130c0e40460d17e2d0ea0d72" }, { "source": "OneSignal pricing", "url": "https://onesignal.com/pricing", "figure": "$19", "value": 19, "unit": "USD", "vat": null, "axis": { "buyer": "marketer" }, "retrieved_at": "2026-10-12", "quote": "Starts at $19/mo Get started now", "source_class": "primary-provider-own-site", "text_sha256": "7f7e905412c4f03ec3c5c3944cf2679908147c3d2882299eb4248d4a3ec31b5f" }, { "source": "CleverTap pricing plans", "url": "https://clevertap.com/pricing/", "figure": "$85", "value": 85, "unit": "USD", "vat": null, "axis": { "buyer": "marketer" }, "retrieved_at": "2026-10-12", "quote": "$85/month", "source_class": "primary-provider-own-site", "text_sha256": "645d5f93db6850d3e4a12f4960bbf34b79cea6cc1fb03811189d79b07fe3cbc7" }, { "source": "Postscript pricing", "url": "https://www.postscript.io/pricing", "figure": "$100", "value": 100, "unit": "USD", "vat": null, "axis": { "buyer": "marketer" }, "retrieved_at": "2026-10-12", "quote": "$100/mo", "source_class": "primary-provider-own-site", "text_sha256": "9ebbb5e3d8c4a322a1e3eb4a998e31abf21abac6cf90caaf043780d1f87ba956" }, { "source": "Vero pricing", "url": "https://www.getvero.com/pricing/", "figure": "$54", "value": 54, "unit": "USD", "vat": null, "axis": { "buyer": "marketer" }, "retrieved_at": "2026-10-12", "quote": "$54/month", "source_class": "primary-provider-own-site", "text_sha256": "b2c9c44788f1d6de5ca9299c290cbf4d201c4d1165f1248c540d4cd934759c0e" }, { "source": "Emplifi pricing", "url": "https://emplifi.io/pricing/", "figure": "$1,249 ", "value": 1249, "unit": "USD", "vat": null, "axis": { "buyer": "marketer" }, "retrieved_at": "2026-10-12", "quote": "$1,249 / Month", "source_class": "primary-provider-own-site", "text_sha256": "b90a65c3b3b913ed2f283a3ad1a77083aea020a5e9b81baa3eb1e4987869ca83" } ], "not_published": [ { "source": "Braze pricing and packaging", "url": "https://www.braze.com/pricing", "retrieved_at": "2026-10-11", "reason": "read in full and no accepted figure on the page" }, { "source": "Iterable pricing", "url": "https://iterable.com/pricing/", "retrieved_at": "2026-09-12", "reason": "every candidate on the page was refused" }, { "source": "Intercom pricing", "url": "https://www.intercom.com/pricing", "retrieved_at": "2026-10-12", "reason": "every candidate on the page was refused" }, { "source": "Airship pricing plans", "url": "https://www.airship.com/pricing/", "retrieved_at": "2026-10-12", "reason": "read in full and no accepted figure on the page" }, { "source": "MoEngage pricing and plans", "url": "https://www.moengage.com/pricing/", "retrieved_at": "2026-10-12", "reason": "every candidate on the page was refused" }, { "source": "Bloomreach pricing", "url": "https://www.bloomreach.com/en/pricing", "retrieved_at": "2026-10-12", "reason": "every candidate on the page was refused" }, { "source": "Klaviyo pricing", "url": "https://www.klaviyo.com/pricing", "retrieved_at": "2026-10-11", "reason": "every candidate on the page was refused" }, { "source": "HubSpot Marketing Hub pricing", "url": "https://www.hubspot.com/pricing/marketing", "retrieved_at": "2026-10-11", "reason": "every candidate on the page was refused" }, { "source": "ActiveCampaign platform pricing", "url": "https://www.activecampaign.com/pricing", "retrieved_at": "2026-09-11", "reason": "read in full and no accepted figure on the page" }, { "source": "Brevo pricing plans", "url": "https://www.brevo.com/pricing/", "retrieved_at": "2026-10-11", "reason": "every candidate on the page was refused" }, { "source": "Mailchimp marketing pricing", "url": "https://mailchimp.com/pricing/marketing/", "retrieved_at": "2026-10-11", "reason": "every candidate on the page was refused" }, { "source": "Attentive pricing", "url": "https://www.attentive.com/pricing", "retrieved_at": "2026-09-12", "reason": "read in full and no accepted figure on the page" }, { "source": "Pendo plans and pricing", "url": "https://www.pendo.io/pricing/", "retrieved_at": "2026-10-12", "reason": "read in full and no accepted figure on the page" }, { "source": "Appcues pricing", "url": "https://www.appcues.com/pricing", "retrieved_at": "2026-09-12", "reason": "read in full and no accepted figure on the page" }, { "source": "Gainsight pricing", "url": "https://www.gainsight.com/pricing/", "retrieved_at": "2026-10-12", "reason": "read in full and no accepted figure on the page" }, { "source": "Planhat pricing packages", "url": "https://www.planhat.com/pricing", "retrieved_at": "2026-10-12", "reason": "read in full and no accepted figure on the page" }, { "source": "Vitally pricing plans", "url": "https://www.vitally.io/pricing", "retrieved_at": "2026-10-12", "reason": "read in full and no accepted figure on the page" }, { "source": "Zendesk pricing plans", "url": "https://www.zendesk.com/pricing/", "retrieved_at": "2026-10-12", "reason": "every candidate on the page was refused" }, { "source": "Freshdesk pricing and plans", "url": "https://www.freshworks.com/freshdesk/pricing/", "retrieved_at": "2026-10-12", "reason": "every candidate on the page was refused" }, { "source": "Front pricing and plans", "url": "https://front.com/pricing", "retrieved_at": "2026-10-12", "reason": "every candidate on the page was refused" }, { "source": "Birdeye pricing and plans", "url": "https://birdeye.com/pricing/", "retrieved_at": "2026-10-11", "reason": "read in full and no accepted figure on the page" }, { "source": "Higher Logic pricing", "url": "https://www.higherlogic.com/pricing/", "retrieved_at": "2026-10-12", "reason": "read in full and no accepted figure on the page" }, { "source": "Circle pricing", "url": "https://circle.so/pricing", "retrieved_at": "2026-10-12", "reason": "read in full and no accepted figure on the page" }, { "source": "Bettermode pricing", "url": "https://bettermode.com/pricing", "retrieved_at": "2026-10-12", "reason": "every candidate on the page was refused" }, { "source": "Salesforce Marketing Cloud pricing", "url": "https://www.salesforce.com/marketing/pricing/", "retrieved_at": "2026-10-12", "reason": "every candidate on the page was refused" }, { "source": "Thryv pricing", "url": "https://www.thryv.com/pricing/", "retrieved_at": "2026-09-12", "reason": "every candidate on the page was refused" }, { "source": "SimplyCast pricing", "url": "https://www.simplycast.com/pricing/", "retrieved_at": "2026-10-12", "reason": "every candidate on the page was refused" }, { "source": "Pushwoosh pricing", "url": "https://www.pushwoosh.com/pricing/", "retrieved_at": "2026-10-12", "reason": "every candidate on the page was refused" }, { "source": "Batch pricing", "url": "https://batch.com/pricing", "retrieved_at": "2026-10-12", "reason": "read in full and no accepted figure on the page" } ], "sources": [ { "url": "https://www.braze.com/pricing", "label": "Braze pricing and packaging", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://customer.io/pricing/", "label": "Customer.io pricing and plans", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://iterable.com/pricing/", "label": "Iterable pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.intercom.com/pricing", "label": "Intercom pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://onesignal.com/pricing", "label": "OneSignal pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.airship.com/pricing/", "label": "Airship pricing plans", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.moengage.com/pricing/", "label": "MoEngage pricing and plans", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://clevertap.com/pricing/", "label": "CleverTap pricing plans", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.bloomreach.com/en/pricing", "label": "Bloomreach pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.klaviyo.com/pricing", "label": "Klaviyo pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.hubspot.com/pricing/marketing", "label": "HubSpot Marketing Hub pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.activecampaign.com/pricing", "label": "ActiveCampaign platform pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.brevo.com/pricing/", "label": "Brevo pricing plans", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://mailchimp.com/pricing/marketing/", "label": "Mailchimp marketing pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.attentive.com/pricing", "label": "Attentive pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.postscript.io/pricing", "label": "Postscript pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.pendo.io/pricing/", "label": "Pendo plans and pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://userpilot.com/pricing/", "label": "Userpilot pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.appcues.com/pricing", "label": "Appcues pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.chameleon.io/pricing", "label": "Chameleon pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.gainsight.com/pricing/", "label": "Gainsight pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.planhat.com/pricing", "label": "Planhat pricing packages", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.vitally.io/pricing", "label": "Vitally pricing plans", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.zendesk.com/pricing/", "label": "Zendesk pricing plans", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.freshworks.com/freshdesk/pricing/", "label": "Freshdesk pricing and plans", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://front.com/pricing", "label": "Front pricing and plans", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://birdeye.com/pricing/", "label": "Birdeye pricing and plans", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.podium.com/pricing/", "label": "Podium pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://publicinput.com/wp/pricing/", "label": "PublicInput pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.higherlogic.com/pricing/", "label": "Higher Logic pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://circle.so/pricing", "label": "Circle pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.mightynetworks.com/pricing", "label": "Mighty Networks pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.discourse.org/pricing", "label": "Discourse pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://bettermode.com/pricing", "label": "Bettermode pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.getvero.com/pricing/", "label": "Vero pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://emplifi.io/pricing/", "label": "Emplifi pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.salesforce.com/marketing/pricing/", "label": "Salesforce Marketing Cloud pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.thryv.com/pricing/", "label": "Thryv pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.omnisend.com/pricing/", "label": "Omnisend pricing plans", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.simplycast.com/pricing/", "label": "SimplyCast pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.pushwoosh.com/pricing/", "label": "Pushwoosh pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://batch.com/pricing", "label": "Batch pricing", "license": "the publisher's own terms; quoted for reporting and comment" } ], "methodology": "Every row is a verbatim sentence read from the named source's own page through our fetch service on the date shown, hash-pinned to the stored read (the sha of the page's visible text; the raw page is mirrored to R2). 12 of the 41 named sources that could be read published a usable figure; 29 published none and are recorded as not published, never filled in; 1 could not be read (blocked, dead or unreachable) and count nowhere. The headline figures (median, minimum, maximum, quartiles) are over ONE figure per source in USD (a source's median where its page yielded several accepted sentences), so N counts sources, never sentences; 163 candidate sentence(s) were refused by a reviewer with the reason recorded. The fuller derivation this dataset is chartered to grow into (not yet what the figures above are; they are each source's own published figure as read): the published entry price and the unit it is charged in (per seat, per contact, per monthly tracked user, per project, per community) across every vendor that publishes one, split by the three buyers these keywords mix - a marketer buying customer messaging, an operator buying a community, a public body buying consultation - with the count publishing versus quote-only per buyer; the units are not comparable and the index says so rather than averaging them.", "embed": "

92.50 USD

median for marketer, Customer Engagement Platform Index, across 8 figures, read 12 October 2026

Source: Enpso Customer Engagement Platform Index
" }